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Delivery Information

Delivery

Once we have received your order, please allow 3-5 working days for delivery. We will try to get your order to you as quickly as possible, so sometimes it may arrive before this time.
(Orders for Software are usually emailed on the same or next working day).

Tracking

Tracking will be possible once the order has been processed and passed to our couriers for delivery. In order to do this, you will need to give us an email address or mobile number when you place your order.

Our couriers will contact you the day before delivery, to give you a one-hour delivery slot. If this slot is not convenient for you, you will be able to contact the couriers directly to rearrange the slot you have been given.

Occasionally, if you live in a remote area of the UK, we will send your order by Special Delivery through Royal Mail. You will still be able to track your order, but you won't be given a specific delivery slot on a particular day. Usually you will receive your order on the next business day before 1pm.

Help

If you have any questions about your order or delivery please contact us and we'll be happy to help. Follow this link to view our contact details.





Some of our Trusted Partners

  • Blind Veterans
  • N-Vision
  • Sight for Surrey
  • iSightCornwall
  • 4Sight Vision Support
  • Henshaws
  • Fife Society for the Blind
  • RNIB
  • Insight Gloucestershire
  • Visionary
  • Deafblind UK
  • The Norfolk & Norwich Association for The Blind
  • Galloways
  • QAC Queen Alexandra College Birmingham
  • The Partially Sighted Society