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Welcome to our news page! See below for all the latest happenings at Synapptic!

Summer Offer 2021

Posted: 1st August 2021

Order a Synapptic phone or tablet today and get FREE accessories!

Order any new Synapptic Silver or Gold phone or tablet and we'll give you a FREE pair of wireless earbud headphones worth £49, or FREE large-print Wireless Bluetooth Keyboard, worth £65!

Already have a Synapptic phone or tablet? Upgrade today to any new Synapptic Silver or Gold phone or tablet and you'll still receive a FREE pair of wireless earbud headphones worth £49, as well as FREE data transfer from your old device!

Orders need to be placed before Thursday 30th September 2021 quoting reference SUMMER20.

Follow this link to read full details about the Summer Offer.

Summer Offer 2021!

New Synapptic products!

Posted: 1st June 2021

We're really excited to launch our new product range, including the latest new releases from Samsung, an expanded range of accessories and our very own Synapptic Call Plans! Here are some of the highlights from our newly updated range of products:

The innovative new Z-Fold2 and Z-Flip folding phones!

The Z-Fold2 phone brings you the best of both worlds: a phone and a tablet in a single device. The size of a standard phone, fold it out to expand your screen size to that of a tablet! Or if you want to downsize, the Z-Flip phone means you can fold your phone in half, for a super-compact phone that can fit easily into your pocket.

The massive 12 inch Gold Tablet package

Following huge demand, our new Gold-12 tablet package includes the latest 12.4 inch tablet from Samsung. Ideal for anyone who wants to magnify images, menus or text on the screen for maximum size. Ideal for low vision users who struggle with smaller screen sizes.

The newly-updated Silver-10 Phone package

One of our most popular phones, this new model is compact and light, with a 6 inch screen, and is our best value mid-range phone at just £450.

Synapptic Call Plans

We've teamed up with Vodaphone to bring you a range of great call plans, starting from just £11 per month when you need a provider for your calls, texts and data. And what’s more, there’s no application forms for you to fill in and if you have any queries about your device, training, tech support or your call plan, you just have one number to call!

If you need more information or would like to talk through the different options, please don’t hesitate to call our friendly Sales Team on 0191 909 7 909 or email them at Alternatively, please visit our website at or download a price list.

New Products!

Plymouth blind veteran connects to outside world during lockdown

Posted: 22nd December 2020

A blind veteran from Plympton in Plymouth has thanked military charity Blind Veterans UK for training him up on a specially adapted smartphone during lockdown, allowing him to stay in touch with the outside world during the period of social isolation.

86-year-old Ron attended a Blind Veterans UK training and rehabilitation week in Western-super-Mare last year, where he saw other blind veterans using their Synapptic smartphones. He says: “I heard how great these little devices were for keeping in touch with family and getting online, even when severely sight impaired. So I requested one and Blind Veterans UK kindly got one for me.”

Ron underwent some initial basic training but couldn’t quite follow and struggled for some time. Then lockdown happened making, already isolated, sight-impaired people across the UK more isolated than ever before.

Ron got in touch with his Blind Veterans UK Support Worker, who arranged some one-to-one training over the phone with Technology Practitioner Dan. Following a weekly training schedule, Ron was able to use his Synapptic phone to text and email his family and friends as well as search the internet and listen to the radio, keeping him fully connected with the outside world during the Covid-19 pandemic.
Ron says: "Without the training on this phone I don’t know what I would have done during lockdown. I didn’t go out at all so it was the only communication I had with the outside world. I was able to keep in touch with my children and grandchildren in Australia and the UK, as well as keep up to date with the local and world news. I tell you what, it was an absolute lifesaver."
He continues: "I can't thank Blind Veterans UK enough, and in particular Dan, whose expertise, patience and good humour were second to none."

Ron served as an Engineer with the Merchant Navy between 1956 and 1962 including during the Suez Crisis and Icelandic Cod Wars. It was later in life at the age of 76 that Macular Degeneration stole his sight which has been in steady decline ever since. Luckily, in 2017, Ron found out about Blind Veterans UK during a visit to his local eye hospital, who have been supporting him since then.
He says: "In 2017 my life changed. I've had so much fantastic support from the charity I wouldn’t know where to start. They’ve enabled me to remain living independently at home by giving me equipment and training so I can do things for myself without relying on other people. Normal things that sighted people take for granted like reading the post. Well I couldn’t do that until Blind Veterans UK gave me my magnifier and now I can get my post sorted. The day I found out about Blind Veterans UK was one of the best days of my life."

Blind Veterans UK has adapted its service to support its 5,000 beneficiaries, 90% of whom are over 70 and at an increased risk from Covid-19. The National Support Service will help blind veterans through this period of social isolation.
Nicky Shaw, Blind Veterans UK Director of Operations said: “Living in isolation, blind veterans need our help right now with daily tasks, such as the shopping, and constant emotional support through this difficult time. So we are temporarily changing our service and mobilising our staff to provide practical, essential support to help the most vulnerable. There is so much that we can and must do to support blind veterans to help them maintain physical and emotional wellbeing, and to feel safe, reassured and cared for during this crisis. You can keep updated on Blind Veterans UK’s response to Covid-19 at where you can also find out more about supporting the charity to make this new service possible

Blind Veteran - Ron

Halifax Society AVIATORS project chooses Synapptic!

Posted: 2nd December 2020

Halifax Society for the Blind are supporting their local sight loss community through their brand new AVIATORS Project, thanks to help from the lottery. The project has been designed to help people with sight loss embrace technology, so they can use it to stay connected to friends and family and access the information they need.

The project works by loaning out Synapptic mobile devices to those with low vision or a sight loss diagnosis. Halifax Society's specially trained volunteers then offer their client remote support for three months, with an option to buy the device at the end of the loan period, using a 33% subsidy from Halifax Society.

The innovative AVIATORS project was picked up by the BBC, who visited the society to find out more and interviewed the CEO Pete Hoey, along with one of their members, Margaret. Margaret was delighted with her new Synapptic tablet, saying, 'It will open up new worlds. I'm just at the beginning of it now.' One of her aims is to learn how to use Zoom, through her Synapptic tablet, by Christmas. That way, she hopes to join in with some of the online Christmas activities offered by Halifax Society over the festive period.

Now, more than ever, people with sight loss are trying to get to grips with technology, in order to help them stay connected to friends and family, remain independent and access entertainment services in their homes. At Synapptic, we're delighted that Halifax Society chose to use Synapptic mobile devices, as part of their Aviators project. We wish them all the best of luck and hope that many more clients, like Margaret, will benefit from staying connected through Synapptic, during Christmas and beyond.

We have audio-described the video to make it fully accessible. The original BBC clip is availabe here. The video is copyright BBC 2020.


Posted: 9th Sept 2020

Special offers for new and existing customers have now been announced!

Follow this link for our latest offers


Posted: 11th June 2020

We wanted to let you know that Sue Allard sadly died last week, after a short illness. We would like to share our deepest sympathy with her family and friends and send them our heartfelt condolences.

Sue was part of the Synapptic family and we wanted to write her a short tribute, to celebrate everything Sue contributed to us, our company and our customers.

Sue was our main trainer for all our Synapptic products and has been with us from the early days, when the company was established in 2012. But even before then, Sue was also a trainer for Guide, when we ran our previous company called Software Express. Altogether, we've known and worked with Sue for around 15 years.

Sue was partially sighted herself, but she was determined to live a full and independent life, refusing to allow her disability to be a barrier to what she wanted to achieve. She was also a passionate advocate for the benefits of technology, in enabling those with sight loss to remain connected and independent. Sue led by example, even demonstrating Synapptic when on holiday in New Zealand, followed by a ride on a jet boat!

For any of our customers who were trained by Sue, one thing was certain: they were more confident about using technology afterwards. Sue had a special talent for reassuring even the most technophobic of customers and convincing them that they could master technology for themselves.

Over the years, she helped thousands of people with sight loss to retain their independence through technology. Sue was also a counsellor to many people, helping them to cope with their sight loss and giving them advice on overcoming potential barriers along the way.

On a personal level, Sue was clever, sweet, kind and always willing to give of her time, in the service of people with sight loss.

She will be sadly missed by us all.

Photo of Sue Allard with her guide dog in the garden


Posted: 3rd June 2020

Veterans with sight loss are keeping connected during the lockdown, thanks to mobile devices featuring Synapptic software. The software has been designed to make accessing mobile technology easy, whatever your level of sight loss.

Tech-savvy National Service veteran, David Weir, 86, has been using his Synapptic smartphone and tablet to keep in touch with family and friends, sort out groceries and find entertainment while staying at home.

David has the eye condition macular degeneration and struggles to use standard screens and keypads, due to his low vision. His "life-changing" devices with Synapptic software feature in-built audio and magnification properties, enabling him to send texts, emails and browse the internet. 

David was one of the first veterans to receive a Synapptic smartphone from sight loss charity Scottish War Blinded in 2017. He was introduced to Synapptic technology at the charity's Linburn Centre in West Lothian, which is currently closed in line with the Scottish Government's coronavirus guidance.

David said: "Having this digital knowledge has made a tremendous difference at this difficult time. The lockdown certainly would be lonelier without these devices.

"Thanks to my Synapptic smartphone I'm able to text my family when I'm in need of groceries. I can write down my shopping list on the notepad feature on my tablet and I've been emailing it to my family. It can also read messages out loud to me and I can dictate replies.

"With being home 24/7, I'm using these devices constantly to download talking books. My vision means I cannot see to read. I can also use my tablet as a diary or for entertainment from YouTube."

David says digital skills can help to fend off feelings of loneliness – something many Scottish War Blinded veterans with sight loss say they have experienced prior to lockdown due to the impact of a visual impairment.

David said: "Without the introduction I had to all this technology at the Linburn Centre, before the lockdown, I wouldn't be doing all this. I think without my phone and tablet and the support of Scottish War Blinded, things could feel quite isolating.

"Learning to use this technology has changed my life a lot. Being able to text and make a call gives you some independence. When you want to find a contact, Synapptic technology will read the names out to you, so you don't have to find it and read it. That's a big thing when you have sight loss.

"Digital training and access to these devices for people with sight loss is more important than most people realise. It all makes life completely different."

In 2019, the youngest veteran to receive a Synapptic device from the charity was 21 years old. The oldest was 99.

Rebecca Barr, Director of Services, Scottish War Blinded, said: "Devices with Synnaptic software and the digital training we have provided to Scottish War Blinded veterans with sight loss, prior to this pandemic, is proving to be all the more beneficial for those individuals during this extremely difficult time."

Synapptic provide free telephone training and free lifetime technical support, with every Synapptic Phone or Synapptic Tablet package. For those who have an existing Android device, the software can be purchased separately. All Synapptic devices come with a 2-week money-back guarantee.

Visit Synapptic's website at for more details. Or alternatively, call on 0191 909 7 909 or email at:

Scottish War Blinded gives free support to former servicemen and women with sight loss in Scotland, no matter if they lost their sight during or after service, and including National Service veterans. For more information about the support the charity offers veterans with sight loss, call 0800 035 6409 or visit

National Service veteran David

Coronavirus Information Bulletin No. 4 – Keep Calm and Entertained!

Posted: 22nd June 2020

During this time of uncertainty, we want to help our customers as much as we can. We have designed a bulletin to enable you to access all the resources and help you need, using your Synapptic device.

While we're all spending more time at home, keeping ourselves entertained and occupied is more important than ever. Synapptic offers you access to a world of entertainment at your fingertips. So, to help you get the most from your Synapptic device, we've selected a few resources and features to get you started.


Within Synapptic, we've worked hard to integrate many entertainment features into the software. This means that you can use the same simple Synapptic menus to open up these features and start enjoying them right away!


Within Synapptic, you can access over 20 UK TV channels, using our easy menu to scroll up and down and select the channel you want to watch. So, there's no need to download any apps or search online – Synapptic lets you start watching your favourite channel straight away!

Simply go to the Main Menu on your Synapptic device and select the UK TV option from the Entertainment menu.

• BBC iPlayer

Watch BBC TV channels or listen to BBC radio programmes that have been broadcast over the last 7 days. It's easy to catch up with a programme you've missed.

There is a broad range of content available, from news, drama, entertainment, comedy, history and much more. There are also many programmes with audio-description, including the latest series of Killing Eve and soap operas like Eastenders.

To watch BBC iPlayer, there's no need to download an app, as this has been specially integrated into our Synapptic menus. These allow you to select the channel, day and programme you want to watch or listen to.

Simply go to the Main Menu on your Synapptic device and select the BBC iPlayer option from the Entertainment menu.

• RSS Newsfeeds

Within Synapptic, you can easily keep abreast of all the local, national and international news, through RSS newsfeeds. RSS feeds bring the news headlines directly to you, avoiding the need to search the internet. RSS newsfeeds bring many, many news sources together, from UK newspapers like The Telegraph, The Guardian and the Daily Express to international news content from agencies like Reuters.

Using our simple Synapptic menus, you can add your favourite RSS newsfeeds to one list by choosing from some of our recommended sources. Once you've selected the newsfeed and story you're interested in, Synapptic will display the text on-screen and start reading out the content straight away!

Simply go to the Main Menu on your Synapptic device and select the RSS News option from the Entertainment menu.

• Internet Radio

Within Synapptic, you can listen to hundreds of local and national radio stations within the UK. These are streamed through the internet, but are easy to find using simple Synapptic menus. Synapptic also gives you access to hundreds of international radio stations, from Australia to the USA and many more in between!

Simply go to the Main Menu on your Synapptic device and select the Internet Radio option from the Entertainment menu.


There are many apps now available, which help you to access entertainment quickly and easily through your mobile device. Here's a selection of some of the most popular apps, for watching TV and films, or listening to the radio.

• Pluto TV App

Pluto is a free TV service with over 200 channels covering Movies, Entertainment, News, Comedy, Sports, Tech, Kids, Music and much more! It has both live and on-demand content, mainly from the USA, but also includes content from the UK.

To download this app, select the Play Store option on the Toolbox Menu and search for ‘Pluto TV' using the text box at the top of the screen.

• Netflix

This is a subscription service, giving you access to a massive range of films and TV shows, which you can watch on your Synapptic phone or tablet. There is no limit to the number of devices you can link to your Netflix subscription. Plans range from £5.99 to £11.99 per month and there's no contract, so you can cancel at any time. More expensive plans allow Netflix to be used on more devices at the same time.

Netflix allows you to stream content to watch now or download programmes to watch later, if you don't have an internet connection. You get access to a massive range of films, documentaries, TV box sets and much more.

In addition, Netflix invests heavily in its own original programming, called Netflix Originals, which includes popular UK dramas like After Life and The Crown, to US dramas like Ozark, Orange is the New Black and Our Planet.

To download this app, select the Play Store option on the Toolbox Menu and search for 'Netflix' using the text box at the top of the screen.

• BritBox

Britbox is a similar service to Netflix, created by the BBC and ITV and shows content exclusively from the UK. It includes award-winning British dramas, comedies, films and documentaries from the BBC, ITV, Channel 5 and Channel 4. Subscription is £5.99 per month and gives full access to box sets like Spooks, Doctor Who, Victoria, Prime Suspect, Downton Abbey, Broadchurch, Doctor Foster and much more.

To download the BritBox app, select the Play Store option on the Toolbox Menu and search for 'BritBox' using the text box at the top of the screen.

• Now TV

This is a subscription service, giving you access to TV shows and films that aren't available on Freeview. You can watch on your Synapptic tablet or phone and can connect 6 devices to your account. You can choose between different passes and there's no contract, so you can cancel at any time.

There are 5 passes to choose from, including the Entertainment Pass for £8.99 per month, which includes over 300 box sets, that can be watched either on demand or can be downloaded and watched later.

This allows you to watch shows like Parks & Recreation from Sky Comedy, Chernobyl from Sky Atlantic and Game of Thrones from HBO. It also gives you access to other channels like Sky History, Sky Arts and National Geographic.

Or you could subscribe to the Sky Cinema Pass, which gives you access to over 1000 films, for £11.99 per month. All passes come with a free 7-day trial, except the Sky Sports Pass.

Please be aware that if you have an older device, you may have difficulty running some of the features and apps mentioned above. However, as an existing customer you can replace an old Synapptic device with one of our brand new models and save up to £199! We'll also transfer your Synapptic software and data for free!

If you need a new device or help with accessing anything mentioned in this bulletin, please email us at or call us on 0191 909 7 909.

Coronavirus Information Bulletin No. 3 – Keep Calm and Carry On!

Posted: 6th May 2020

During this time of uncertainty, we want to help our customers all we can. Our regular bulletins are designed to enable you to access all the resources and help you need, using your Synapptic device.

While we're all self-isolating at home, it's important to find ways of looking after ourselves, so we stay healthy and calm. There are many resources out there that can help and we've selected a few you may find useful.


YouTube is a brilliant resource that can provide hours of fun and entertainment, while you're isolating at home. For those who don't know, YouTube is a video-sharing service, where both individuals and organizations upload videos they have made. Normally, those who are sharing their videos set up a YouTube channel, where all their videos can be accessed in one place.

Try out YouTube for yourself and you'll be amazed at the variety and breadth of content on there! You can learn about anything from history to gardening, from the basics of engineering to the latest news, fashion trends or even how to plant a vegetable patch!

If there are certain content-providers you like on YouTube, you can subscribe to their channel and then you'll be notified every time they upload new content. That way, you can keep informed about the topics you are interested in.

Useful YouTube channels for keeping fit

YouTube is a great place to find videos on how to keep fit and active, for all levels of fitness. During this period of self-isolation, we thought we'd select a few of the best channels that you can follow at home.

• Eyes Free Fitness

This is an American YouTube channel, which has been developed by someone who is blind. There are lots of videos available, which include Pilates, Yoga, cardio workouts, stretching and meditations.

The videos have been designed specifically for people with sight loss and come with clear audio instructions, so that you don't need to look at a screen in order to follow them.

Find the Eyes Free Fitness videos with Synapptic by selecting the YouTube option from the Entertainment menu. Select the Search option and type in 'eyes free fitness'.

• The Body Coach TV

The Body Coach TV is another YouTube channel, belonging to Joe Wicks, whose exercise programmes are very popular at the moment. More recently, he has been posting videos for school children who are isolated at home, so they can take regular physical exercise in the house.

He has also created a series of 5 general fitness videos for older people. They range from a chair workout to a full body workout and although they aren't designed for people with sight loss, the instructions are very clear and the content is very structured.

Find the The Body Coach TV videos with Synapptic by selecting the YouTube option from the Entertainment menu. Select the Search option and type in 'The Body Coach TV'.

Other fitness videos on the internet

There is also a collection of videos you can access on the internet, which can help you to stay fit and active at home.

• NHS Fitness Studio

The NHS have teamed up with Instructor Live, a company specializing in video exercise classes, to produce a range of free fitness videos. The videos are available to play from their website and include classes on aerobics, strength and resistance exercises, Pilates and Yoga.

The videos last from 10 to 45 minutes and cater to a wide range of abilities and fitness levels. They are taught by very experienced fitness instructors. Although they aren't designed specifically for people with sight loss, the instructions are very clear and the content is very structured.

To watch the NHS Fitness Studio videos from Synapptic select the Web Browser option on the Main Menu. Select the Search option and type in 'NHS Fitness Studio'.

Useful apps for keeping calm

In addition to YouTube videos, there are many useful apps available, which you may find useful in helping you to stay calm and grounded. We've selected a few apps for you to try out.

• Headspace

This is a very popular meditation app, that is available to download through the Google Play Store. Headspace have created over 500 guided meditations, to help with a range of things including stress, anxiety, mindfulness and sleep. It even includes a collection of sleep music and sleep stories, to make sure you get a good night's sleep! This is a subscription service, costing under £10 per month, including a 7-day free trial. Or there is a free Basics Course, if you sign up, which teaches you the basics about meditation and mindfulness.

To download this app with Synapptic, select the Play Store option on the Toolbox Menu and search for 'Headspace'. The Headspace Meditation & Sleep app will display as the first result. After installation, the app can be launched with the Synapptic App Launcher on the Toolbox menu.

• Let's Meditate

Similar to Headspace, except this app is totally free and offers a wide selection of guided meditations, including a specific meditation to help you cope with the current pandemic. There are also meditations on learning to relax the body and meditations to help aid sleep. There is also a setting to send yourself a reminder to meditate each day.

To download this app with Synapptic, select the Play Store option on the Toolbox Menu and search for 'Lets Meditate'. The Let's Meditate Sleep and Guided Meditation app will display as the first result. After installation, the app can be launched with the Synapptic App Launcher on the Toolbox menu.

Coronavirus Information Bulletin No. 2 – Staying Connected

Posted: 14th April 2020

During this time of uncertainty, we want to help our customers all we can. Our regular bulletins are designed to enable you to access all the resources and help you need, using your Synapptic device.

While you're self-isolating at home, we want to help you stay connected with your friends, family, local community and local services. There are several ways you can stay connected, using your Synapptic device.


Skype is an online video communication service, which is free to use and enables you to make video calls through the internet.

This is a useful tool for keeping in touch with friends and family, both in the UK and internationally.

Skype is free to download from the Google Play Store and should already be installed on your Synapptic device. To use Skype, select the Skype option from the Main Menu. Then select the Address Book option and pick the person to call.


This is a really popular app on phones, that can be used for messaging friends and family and anyone with a mobile number, all over the world. It can also be used to make free video calls.

One of the reasons WhatsApp is so popular is that it works through your internet connection: either through Wifi or through mobile data, if you are out and about. This means you won't be charged for any calls or messages you send by your call provider.

A really useful feature of WhatsApp is that you can join a group and receive messages and images posted by all members of the group. A group could be your family members or a group of local helpers that deliver food or prescriptions.

If you want to know about local groups, contact some of your friends or neighbours and they should be able to request that you be added, if they do know of any local groups.

Whatsapp is free to download from the Google Play Store and should already be installed on your phone. Select the Whatsapp option from the Main Menu to start the app.


Zoom is a free video calling app that lets groups of people come together in a video meeting. The person who is actively talking automatically displays on everyone's device. For non-business users, calls last for 40 minutes and there is no restriction on making multiple 40-minute calls.

Zoom will run on Synapptic phones and tablets, Apple devices and Windows PCs.

To install the Zoom app on your Synapptic phone or tablet select the Play Store option on the Toolbox Menu. Use the Play Store and search for 'Zoom Cloud Meetings'. Press the Install button to install the app.

If someone else has arranged a call and told you a meeting ID, no registration is needed, you just type the meeting ID into the Zoom app and join the video meeting!

If you want to start a meeting yourself, you have to register with Zoom first, through the Zoom app or Zoom website.

Mutual Aid Network website

Here's a really useful website which lists aid groups that have been set up all over the UK, to help people access help and support within their local community.

You can search for aid groups in your local area through the Mutual Aid Network website. To do this select the Web Browser option from the Synapptic Main Menu. Then select the Search option and type in 'Covid mutual aid'. The Mutual Aid Network website will show as the top result.

If you need help with accessing anything mentioned in this bulletin, please email us at or call our technical support line on 0191 909 7 909.

Coronavirus Information Bulletin No. 1 - Keeping Well

Posted: 1st April 2020

During this time of uncertainty, we want to help our customers as much as we can. We have designed a bulletin to enable you to access all the resources and help you need, using your Synapptic device.

While you're self-isolating at home, we want to help you stay safe and well. There are many resources on the internet and we've selected a few you may find useful.

Useful websites for keeping safe and well

NHS 111 online

If you are worried you may have Coronavirus symptoms and need help, visit the NHS 111 website for advice. The government are asking people not to visit their GP or local hospital, or to ring 111, unless they have visited 111 online first, to get advice.

You will be prompted to answer a series of questions within the online symptom checker and you will receive advice here about what you need to do next.

To access this resource, type 'NHS 111' into the search option of the Synapptic web browser and select the first result.

NHS Covid-19 advice

For the latest NHS health advice and information on the Coronavirus, including how to stay safe at home, what to do if you have symptoms and advice for people who are at high risk, type 'NHS Covid 19' into the search option of the Synapptic web browser and select the first result.

The World Health Organisation

The World Health Organization are monitoring the Coronavirus pandemic on a global level. This is a link to their official website, which is one of the most useful sources of information, news and advice about the COVID 19 Pandemic, on both a national and international level.

Daily situation reports are released on their website, giving up to date information on the spread of the disease globally. There are also useful videos on how to protect yourself, alongside information on common myths surrounding the virus.

To access this resource, type 'WHO' into the search option of the Synapptic web browser and select the first result.

Every Mind Matters

If you are finding it challenging being isolated at home, the NHS have provided some useful tips on protecting your mental wellbeing, as well as your physical health. To access this resource, type 'Every Mind Matters Coronavirus' into the search option of the Synapptic web browser and select the first result.

This resource includes tips and strategies for helping you cope, while isolated at home. It also gives you 10 tips for managing anxiety and stress.

Useful apps for keeping safe and well

In addition, we've picked out a couple of apps, which you may find useful in managing your health and wellbeing.

Well Pharmacy

This is a service offered by Well Pharmacy that links with your GP and allows you to get your prescriptions and medication delivered to your house for free. It's free to download and use.

To download this app, use the Play Store option on the Synapptic Toolbox Menu. Once in the Play Store, search for 'Well Pharmacy' and select the first result.

Babylon Health

This is a paid-for healthcare service, which offers users access to a doctor, specialist or therapist 24 hours a day, via video calls. In addition, Babylon can arrange to have prescriptions sent to a pharmacy of your choice. The app is free to download.

They also offer free access to healthcare tools, for those who register, including an interactive symptom checker, health checker and health monitor.

This gives you a chance to get expert advice and treatment from private health experts through their app.

To download this app, select the Play Store option on the Toolbox Menu and search for 'Babylon Health'. Select the first result.

Coronavirus (COVID-19) update

Posted: 18th March 2020

We'd like to reassure all our customers of our continued support during this uncertain time. The Coronavirus outbreak will have an impact on all of us and we understand many of you will already be isolating yourselves at home as a precaution.

We also wanted to let you know that we are doing all we can to minimise disruption and to maintain our usual high standard of customer service.

Obviously, another important priority is to protect our workforce and, to this end, as a precaution we will not be attending any exhibitions or events after this week, until we feel it is safe to do so.

Throughout this process, we aim to keep our phone lines open from 9.00am - 5.00pm as normal, in order to answer sales and technical support enquiries. We will also continue to process enquiries and orders through our website and social media channels and we are aiming to fulfil all orders within our usual 3-5 working days.

To help us achieve this, we've ordered additional stock and had reassurances from our supply and delivery partners that they are able to continue to support us.

We will continue to update you as the situation changes and would like to take this opportunity to thank you for your continued support.

Kind regards,

Mary McMahon
Managing Director

Synapptic Version 7.5 released!

Posted: 3rd December 2019

We're delighted to announce the release of Synapptic Version 7.5! This upgrade includes 4 important new features, along with updates to use the latest Android security technology, ensuring you and your data are kept safe and secure!

• Make calls and operate automated telephone systems quickly and easily with the new Synapptic Call screen
• Compose, edit, save and print letters
• Print photos, notes and emails
• Use Synapptic to pick your preferred voice for Synapptic and Synapptic Reader

Read more about Version 7.5

Image of the new call, voice picker, printing and letter writing screens

Synapptic Version 7 released!

Posted: 19th June 2019

We're delighted to announce the release of Synapptic Version 7. This major upgrade includes more than 20 new features, including easy access to Apps through our new Synapptic Screen Reader, enhanced voice control and simpler web searching.

Read more about Version 7

Synapptic launches its new and innovative TV Box!

Posted: 6th November 2018

We're delighted to announce the release of our new Synapptic TV Box, which was officially launched at the Sight Village Southeast exhibition, at Kensington Town Hall in London, on 6th November 2018. The new Synapptic TV Box is set to be the accessible home entertainment product for people with sight loss. Like all of our Synapptic products, navigation is easy, via our simple menu system, which is both intuitive and can be used by anyone, even if you're new to technology.

The launch of the new Synapptic TV Box had an enthusiastic welcome at the launch, from both customers and organizations alike. We gave many demonstrations to visitors who, in turn, wasted no time in trying it out for themselves, with little or no instruction from our demonstrators! As Mary McMahon, Managing Director of Synapptic explained, 'The TV Box is just the latest in a line of Synapptic products that enable anyone with sight loss to retain their independence at home, while still remaining connected to friends and family, whether through emails, texts, calls or even social media.' She continued, 'For many people with sight loss, operating smart TVs for Internet access and catchup services can be a challenge in itself. That's why, at Synapptic, all our design starts and ends with the user's experience, so we can make that experience as seamless and intuitive as we can.'

The Synapptic TV Box simply plugs into your normal TV, enabling you to access a world of entertainment, information and handy tools through your TV screen. You can use it to: search TV and radio listings with ease; watch live Freeview TV or catch up with BBC iPlayer, ITV Hub and All 4, etc; listen to music streaming services, MP3s, audio books, podcasts, Talking Newspapers and news feeds; do your online shopping or banking or get simple access to the internet; keep in touch with family and friends through emails, Skype video calls and social media; and even get organized with the in-built Calendar, Address Book, Alarm Clock and Weather options. It also comes with in-built speech, magnification and voice control, so you can customise it to suit you.

The Synapptic TV Box is now available for the retail price of £649. For more information, or to place an order, please visit our online shop at, contact us on 0191 909 7 909 or email us at

Follow this link for more information about the Synapptic TV Box.

Image of Synapptic TV Box

TV Box being used on a TV

September Special Offer

Posted: September 1st, 2018

Order any Synapptic Phone or Tablet before 30th September 2018 and we'll give you free delivery!

Our phones and tablets are delivered by courier and can be tracked online, and for extra security all deliveries require a signature.

Place your order today!

Terms & Conditions apply: This offer cannot be used in conjunction with any other offer. Delivery of products will be 3-5 working days from the date the order was received.

September Special offer

Blind Veterans issues its 1000th copy of Synapptic!

Posted: October 27th, 2017

Blind Veterans UK, a charity which helps blind ex-Service men and women living with sight loss, has just issued its 1000th Synapptic device to Michael Ashman, 88, from Surrey, one of its service-users.

Michael received his Synapptic tablet during a ceremony on Thursday 26th October to mark the occasion, at the charity's training and rehabilitation centre in Brighton. The tablet was presented by Mark Kingston, an IT Instructor working for the charity, who described the occasion as, 'A special celebration of the incredible difference that the Synapptic devices have made to the lives of so many Blind Veterans.'

Synapptic's partnership with Blind Veterans UK has gone from strength to strength over the last few years, as more veterans are discovering the many benefits of using Synapptic products, including: sending emails, keeping in touch with friends and family through Skype calls and being able to magnify text and convert it into speech instantaneously.

Here at Synapptic, we're aware of the profound effect our products have had on the lives of ex-Servicemen and women, who've experienced sight loss. Commenting on this important milestone in Synapptic's and Blind Veterans' partnership, Mary McMahon, Managing Director of Synapptic said, “To think that there have now been 1000 blind veterans using Synapptic software, to lead more independent and connected lives, is nothing short of incredible. We hope that blind veterans will continue to embrace all the benefits of Synapptic products and develop the confidence to send emails, write texts, read their own letters and enjoy all the other tasks that they never thought possible before.'

Reflecting on Synapptic's mission to encourage people with sight loss to embrace technology, in order to make their lives easier, she added: 'Why set limits for yourself, when technology opens up so many possibilities for independence and communication?'

For further information on the services and support offered by Blind Veterans UK, please visit their website at:

Blind Veterans issues its 1000th copy of Synapptic!

Synapptic wins a Sight Friendly Award!

Posted: 16th October, 2017

We're delighted to announce that Synapptic has won another award, this time from the Northeast-based charity Sight Service. The award recognised the excellent customer service that Synapptic strives to offer to all its customers, throughout the UK.

The award was presented on Thursday 12th October 2017, at a gala dinner hosted in the Bradbury Centre, which is the charity's new home and provides excellent facilities for local blind and visually impaired people and their families. The dinner was attended by members of the charity, trustees, friends and volunteers, to celebrate the contribution of both organizations and individuals who support its work.

Synapptic was nominated in the category of 'Organisation Award' which was for nominees who had, '…gone that extra mile to make their organisation/service accessible to people who are visually impaired and demonstrated the use of good practice for people living with sight loss.' Synapptic's Managing Director, Mary McMahon and its Technical Director, Adrian Sach, were there to accept the award on behalf of Synapptic.

Mary later commented on the award, saying, 'Synapptic has always been proud of the excellent level of customer service we provide to all of our customers. We have years of experience in this industry and believe that this helps us to ensure our service is fully accessible for anyone with sight loss. It's an honour to receive this award in acknowledgement of that.'

Synapptic wins a Sight Friendly Award!

New! Watch TV from around the world

Posted: September 28th, 2017

Watch TV from around the world with the new Synapptic Global TV option. Select the Global TV option from the Entertainment Menu.

Update your device to have this new Global TV feature by selecting the Updates option in the Settings Menu.

New! Watch TV from around the world!

Prize draw WINNER!

Posted: July 21st 2017

Congratulations to Mitchell from Surrey who has been selected as the winner of our Sight Village prize draw! A brand new Synapptic Value Phone is on its way!

Sight Village Prize Draw WINNER!

Synapptic helps blind veterans

Posted: May 26th 2017

Blind Veteran Derek talks about his experience of using Synapptic.

To make a donation to Blind Veterans please visit or call 0300 111 2233.

New Synapptic Version 6 now available

Posted: January 20th, 2017

We are pleased to announce the release of Synapptic Version 6! Update your device now by selecting the Updates option in the Settings Menu.

What's new in version 6?

  1. The new magnifier option converts your phone or tablet into a premium hand-held electronic magnifier and has options to freeze, zoom up to x100, save, rename, switch colours/contrast, and also gives direct access to the reading machine!
  2. A new line-view reading mode makes eccentric reading easy with text automatically scrolling across the screen at an adjustable speed. This can be used to read emails, text messages, reading machine documents, notes, etc.
  3. A new simplified calendar makes finding dates and typing appointments quicker and easier. The enhanced Agenda View allows upcoming appointments to be easily viewed, edited or deleted.
  4. The new weather forecast option in the Tools Menu gives accurate forecasts and current weather details for anywhere in the world.
  5. Android apps can now be launched directly from Synapptic. Find this new option in the Tools menu. This new feature, in combination with the triple tap feature to start or stop TalkBack, provides simple and powerful access to the more complex parts of Android.
  6. If you use the Synapptic Radio player, you'll really appreciate the new features we've added to make it quicker and easier to find your favourite radio stations. A new search feature allows you to search easily though the thousands of stations, and a favourites list makes it quick and simple to play your favourite ones.
  7. Get the most out of every photograph and image with the super-powerful photo viewer. It can now magnify up to x100 and is easily operated with pinch and zoom.
  8. To make it easier to group and find photos, each photo you take can now be given a name. The list of photos can be quickly and easily searched to find the photo or group of photos required.
  9. If you take lots of photos the new photo viewer is now super-quick to operate and allows many unwanted photos to be deleted at once.
  10. The reading machine now has two new modes. Normal Mode is great for normal text from books, magazines and newspapers. Ignore Columns Mode will ignore any columns of text and just reads from left to right. This mode is particularly useful for things like bank statements.
  11. Reading machine text can now be saved and the file given a specific name.
  12. A new Reading Machine search option makes it quick and easy to find previous text.
  13. Reading machine text can now also be transferred to the Notepad for further editing.
  14. When you have lots of Voice Memos, the new rename and search features allow you to easily organise memos and quickly find specific or groups of memos.
  15. To help keep Synapptic even more simple to operate we have made the bottom left of the screen the standard location for buttons to continue or confirm a selection of emails, photos or folders, etc.
  16. With an ever increasing number of emails being sent and received we have introduced a new feature to make it quicker and easier to delete multiple emails at the same time.
  17. Synapptic can automatically fetch new emails, but a new Fetch Emails menu option towards the top of the Email Menu now makes it quicker and easier to fetch emails manually.
  18. No one likes to suddenly loose an email, note or text message they're in the middle of working on. To help make sure this never happens, we've introduced a new prompt which asks if you are sure you wish to exit a Synapptic screen without saving the text.
  19. To help with organising and quickly finding specific notes in the Notepad, we've added the ability to rename notes and to search for notes with a specific name or containing specific words.
  20. When there are hundreds of contacts in your address book, we've improved the speed and responsiveness of screens that allow you to pick a contact.
  21. If you like to write long emails, this new feature will definitely help! A new email drafts feature allows an email to be saved and worked on over several days.
  22. To help make voice recognition easier, the button to turn voice recognition on and off for the keyboard has been enlarged, so it's easier to locate.
  23. It's now easier to manage text you have spoken in with voice recognition. The delete key has two functions. It first deletes the complete last utterance, then continues to function as a normal delete key, deleting one character at a time.
  24. If you use Synapptic in Double Tap mode, it can be slow and frustrating when using the keyboard. A new setting allows the keyboard to work in normal Single Tap mode, independently of the menus working in double tap mode.
  25. If you're new to a computer keyboard, the QWERTY layout can be confusing and make it slow to type. A new keyboard setting now allows the keyboard to be configured as an ABC style keyboard or a QWERTY style keyboard.
  26. Want to customise your Main Menu and add shortcuts for quick access, or delete options for an even simpler menu? The new Customise option in the Settings Menu makes this much quicker and easier. Move an option to a new location, add in an extra option or delete an unwanted option. Certain sub-menu items, like the new Magnifier, Weather and App Launcher options can also be added directly to the Main Menu for quick access.
  27. The comma key on the keyboard now changes to an at (@) sign when typing an email address. This saves time and means you don't need to switch to the numbers keyboard to complete an address.
  28. The option to password protect the Settings Menu has been removed due to the new lock screen options.
  29. A new lock screen adds new security and protection features. Set the lock screen to be operated by either a PIN, Swipe or disabled altogether.
  30. With the line between Smartphones and Tablets becoming ever more blurred, a new setting allows you to manually select the type of device (Tablet or Smartphone) that Synapptic is running on, if it's not been detected automatically.
  31. For overseas customers, a new feature is available to automatically detect, or manually set, the required language for menus and other text within Synapptic.
  32. New stations have been added to both the Radio Player and Digital TV player.
  33. Various other minor enhancements have also been made to version 6.

To download all these amazing new and enhanced features, select the Updates option from the Settings Menu on your Synapptic Smartphone or Tablet!

New! Synapptic version 6 now available

New tablet and smartphone range announced!

Posted: January 9th, 2017

We are pleased to announce our new range of Tablets and Smartphones!

If you've ever wished for a really large phone, or didn't want to buy both a tablet and a smartphone - our new 7 and 8 inch SIM enabled tablets are for you! These devices have all the benefits of an easy to hold tablet with a good sized screen, but can also be used exactly like a smartphone! A built-in earpiece at the top of the tablet also allows it to held up to your ear during phone calls.

Our new range of Smartphones now includes super-robust 4 inch and 5 inch models. The new Diamond-4 Pro and Diamond-5 Pro have one-piece light-weight aluminium frames, which make them extremely strong and difficult to accidentally damage.

New Tablet and Smartphone range!

Synapptic Wins!

Posted: September 24th, 2016

Celebrating our Award for Excellence from the Macular Society

Meanwhile, we're continuing to develop our products, following feedback from visually impaired users, particularly those with macular degeneration. Soon-to- be-released features include an all-new Eccentric Reading mode, where text can be scrolled automatically across a screen, the speed and size of which can be determined by the user. In addition, a 'pinch and zoom' feature has been added to magnify text and images using the touchscreen and enhancements to the Reading Machine feature enable users to convert any printed text to speech, including menus and food labels, which can also be magnified onscreen.

We're thrilled to announce that Synapptic has just won its first major award. At a ceremony in London on 24 th September, the company received an Award for Excellence at the Macular Society's Annual Conference. The award, for Best Technology Innovation, was a brand new category created only this year. Adrian Sach, creator of the products and Technical Director of Synapptic, accepted the award on behalf of the company, along with Sales Director Ken Bridge.

About the award, Adrian said, 'Winning this award has given us a real boost, because it shows that our products are making a practical difference to the lives of people struggling to use technology.' He went on to explain, 'Our aim has always been to remove barriers to technology, so that people with sight loss can have the confidence to use a mainstream device and have access to the same features as everyone else.'

Presenting the award was Cathy Yelf, CEO of the Macular Society, who described the technology as 'transforming' and added that, 'This great technology is [also] backed up by excellent customer service.' The charity works nationally to provide support and information to those affected by Macular Degeneration, one of the leading causes of blindness worldwide.

Meanwhile, we're continuing to develop our products, following feedback from visually impaired users, particularly those with macular degeneration. Soon-to- be-released features include an all-new Eccentric Reading mode, where text can be scrolled automatically across a screen, the speed and size of which can be determined by the user. In addition, a 'pinch and zoom' feature has been added to magnify text and images using the touchscreen and enhancements to the Reading Machine feature enable users to convert any printed text to speech, including menus and food labels, which can also be magnified onscreen.

Synapptic Wins!

New Synapptic Stand

Posted: September 24th, 2016

We're pleased to announce the release of our latest Stand! It's lightweight, portable and folds nearly flat for easy storage. It's suitable for both phones and tablets.

The stand is ideal if you use your Synapptic Tablet or Phone as a reading machine or magnifier. It's also great for general use or when watching BBC iPlayer, TV or YouTube. It's also really handy for handsfree video calls with Skype!

To place an order, or for more details about the new Synapptic Stand please click here.

New Synapptic Stand

Ted and Gillian Talk About Tech

Posted: May 31st, 2016

Ted Clarke, a Henshaws Community ICT Tutor in Newcastle chats to Gillian about what accessible technology she prefers using.

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