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Welcome to our news page! See below for all the latest happenings at Synapptic!

Coronavirus Information Bulletin No. 1 - Keeping Well

Posted: 1st April 2020

During this time of uncertainty, we want to help our customers as much as we can. We have designed a bulletin to enable you to access all the resources and help you need, using your Synapptic device.

While you’re self-isolating at home, we want to help you stay safe and well. There are many resources on the internet and we’ve selected a few you may find useful.

Useful websites for keeping safe and well

NHS 111 online

If you are worried you may have Coronavirus symptoms and need help, visit the NHS 111 website for advice. The government are asking people not to visit their GP or local hospital, or to ring 111, unless they have visited 111 online first, to get advice.

You will be prompted to answer a series of questions within the online symptom checker and you will receive advice here about what you need to do next.

To access this resource, type ‘NHS 111’ into the search option of the Synapptic web browser and select the first result.

NHS Covid-19 advice

For the latest NHS health advice and information on the Coronavirus, including how to stay safe at home, what to do if you have symptoms and advice for people who are at high risk, type ‘NHS Covid 19’ into the search option of the Synapptic web browser and select the first result.

The World Health Organisation

The World Health Organization are monitoring the Coronavirus pandemic on a global level. This is a link to their official website, which is one of the most useful sources of information, news and advice about the COVID 19 Pandemic, on both a national and international level.

Daily situation reports are released on their website, giving up to date information on the spread of the disease globally. There are also useful videos on how to protect yourself, alongside information on common myths surrounding the virus.

To access this resource, type ‘WHO’ into the search option of the Synapptic web browser and select the first result.

Every Mind Matters

If you are finding it challenging being isolated at home, the NHS have provided some useful tips on protecting your mental wellbeing, as well as your physical health. To access this resource, type ‘Every Mind Matters Coronavirus’ into the search option of the Synapptic web browser and select the first result.

This resource includes tips and strategies for helping you cope, while isolated at home. It also gives you 10 tips for managing anxiety and stress.

Useful apps for keeping safe and well

In addition, we’ve picked out a couple of apps, which you may find useful in managing your health and wellbeing.

Well Pharmacy

This is a service offered by Well Pharmacy that links with your GP and allows you to get your prescriptions and medication delivered to your house for free. It’s free to download and use.

To download this app, use the Play Store option on the Synapptic Toolbox Menu. Once in the Play Store, search for ‘Well Pharmacy’ and select the first result.

Babylon Health

This is a paid-for healthcare service, which offers users access to a doctor, specialist or therapist 24 hours a day, via video calls. In addition, Babylon can arrange to have prescriptions sent to a pharmacy of your choice. The app is free to download.

They also offer free access to healthcare tools, for those who register, including an interactive symptom checker, health checker and health monitor.

This gives you a chance to get expert advice and treatment from private health experts through their app.

To download this app, select the Play Store option on the Toolbox Menu and search for ‘Babylon Health’. Select the first result.

Coronavirus (COVID-19) update

Posted: 18th March 2020

We'd like to reassure all our customers of our continued support during this uncertain time. The Coronavirus outbreak will have an impact on all of us and we understand many of you will already be isolating yourselves at home as a precaution.

We also wanted to let you know that we are doing all we can to minimise disruption and to maintain our usual high standard of customer service.

Obviously, another important priority is to protect our workforce and, to this end, as a precaution we will not be attending any exhibitions or events after this week, until we feel it is safe to do so.

Throughout this process, we aim to keep our phone lines open from 9.00am - 5.00pm as normal, in order to answer sales and technical support enquiries. We will also continue to process enquiries and orders through our website and social media channels and we are aiming to fulfil all orders within our usual 3-5 working days.

To help us achieve this, we've ordered additional stock and had reassurances from our supply and delivery partners that they are able to continue to support us.

We will continue to update you as the situation changes and would like to take this opportunity to thank you for your continued support.

Kind regards,

Mary McMahon
Managing Director

Synapptic Version 7.5 released!

Posted: 3rd December 2019

We're delighted to announce the release of Synapptic Version 7.5! This upgrade includes 4 important new features, along with updates to use the latest Android security technology, ensuring you and your data are kept safe and secure!

• Make calls and operate automated telephone systems quickly and easily with the new Synapptic Call screen
• Compose, edit, save and print letters
• Print photos, notes and emails
• Use Synapptic to pick your preferred voice for Synapptic and Synapptic Reader

Read more about Version 7.5

Image of the new call, voice picker, printing and letter writing screens

Synapptic Version 7 released!

Posted: 19th June 2019

We're delighted to announce the release of Synapptic Version 7. This major upgrade includes more than 20 new features, including easy access to Apps through our new Synapptic Screen Reader, enhanced voice control and simpler web searching.

Read more about Version 7

Synapptic launches its new and innovative TV Box!

Posted: 6th November 2018

We're delighted to announce the release of our new Synapptic TV Box, which was officially launched at the Sight Village Southeast exhibition, at Kensington Town Hall in London, on 6th November 2018. The new Synapptic TV Box is set to be the accessible home entertainment product for people with sight loss. Like all of our Synapptic products, navigation is easy, via our simple menu system, which is both intuitive and can be used by anyone, even if you're new to technology.

The launch of the new Synapptic TV Box had an enthusiastic welcome at the launch, from both customers and organizations alike. We gave many demonstrations to visitors who, in turn, wasted no time in trying it out for themselves, with little or no instruction from our demonstrators! As Mary McMahon, Managing Director of Synapptic explained, 'The TV Box is just the latest in a line of Synapptic products that enable anyone with sight loss to retain their independence at home, while still remaining connected to friends and family, whether through emails, texts, calls or even social media.' She continued, 'For many people with sight loss, operating smart TVs for Internet access and catchup services can be a challenge in itself. That's why, at Synapptic, all our design starts and ends with the user's experience, so we can make that experience as seamless and intuitive as we can.'

The Synapptic TV Box simply plugs into your normal TV, enabling you to access a world of entertainment, information and handy tools through your TV screen. You can use it to: search TV and radio listings with ease; watch live Freeview TV or catch up with BBC iPlayer, ITV Hub and All 4, etc; listen to music streaming services, MP3s, audio books, podcasts, Talking Newspapers and news feeds; do your online shopping or banking or get simple access to the internet; keep in touch with family and friends through emails, Skype video calls and social media; and even get organized with the in-built Calendar, Address Book, Alarm Clock and Weather options. It also comes with in-built speech, magnification and voice control, so you can customise it to suit you.

The Synapptic TV Box is now available for the retail price of £649. For more information, or to place an order, please visit our online shop at www.synapptic.com, contact us on 0191 909 7 909 or email us at sales@synapptic.com.

Follow this link for more information about the Synapptic TV Box.

Image of Synapptic TV Box

TV Box being used on a TV

September Special Offer

Posted: September 1st, 2018

Order any Synapptic Phone or Tablet before 30th September 2018 and we'll give you free delivery!

Our phones and tablets are delivered by courier and can be tracked online, and for extra security all deliveries require a signature.

Place your order today!

Terms & Conditions apply: This offer cannot be used in conjunction with any other offer. Delivery of products will be 3-5 working days from the date the order was received.

September Special offer

Blind Veterans issues its 1000th copy of Synapptic!

Posted: October 27th, 2017

Blind Veterans UK, a charity which helps blind ex-Service men and women living with sight loss, has just issued its 1000th Synapptic device to Michael Ashman, 88, from Surrey, one of its service-users.

Michael received his Synapptic tablet during a ceremony on Thursday 26th October to mark the occasion, at the charity's training and rehabilitation centre in Brighton. The tablet was presented by Mark Kingston, an IT Instructor working for the charity, who described the occasion as, 'A special celebration of the incredible difference that the Synapptic devices have made to the lives of so many Blind Veterans.'

Synapptic's partnership with Blind Veterans UK has gone from strength to strength over the last few years, as more veterans are discovering the many benefits of using Synapptic products, including: sending emails, keeping in touch with friends and family through Skype calls and being able to magnify text and convert it into speech instantaneously.

Here at Synapptic, we're aware of the profound effect our products have had on the lives of ex-Servicemen and women, who've experienced sight loss. Commenting on this important milestone in Synapptic's and Blind Veterans' partnership, Mary McMahon, Managing Director of Synapptic said, “To think that there have now been 1000 blind veterans using Synapptic software, to lead more independent and connected lives, is nothing short of incredible. We hope that blind veterans will continue to embrace all the benefits of Synapptic products and develop the confidence to send emails, write texts, read their own letters and enjoy all the other tasks that they never thought possible before.'

Reflecting on Synapptic's mission to encourage people with sight loss to embrace technology, in order to make their lives easier, she added: 'Why set limits for yourself, when technology opens up so many possibilities for independence and communication?'

For further information on the services and support offered by Blind Veterans UK, please visit their website at: www.blindveterans.org.uk.

Blind Veterans issues its 1000th copy of Synapptic!

Synapptic wins a Sight Friendly Award!

Posted: 16th October, 2017

We're delighted to announce that Synapptic has won another award, this time from the Northeast-based charity Sight Service. The award recognised the excellent customer service that Synapptic strives to offer to all its customers, throughout the UK.

The award was presented on Thursday 12th October 2017, at a gala dinner hosted in the Bradbury Centre, which is the charity's new home and provides excellent facilities for local blind and visually impaired people and their families. The dinner was attended by members of the charity, trustees, friends and volunteers, to celebrate the contribution of both organizations and individuals who support its work.

Synapptic was nominated in the category of 'Organisation Award' which was for nominees who had, '…gone that extra mile to make their organisation/service accessible to people who are visually impaired and demonstrated the use of good practice for people living with sight loss.' Synapptic's Managing Director, Mary McMahon and its Technical Director, Adrian Sach, were there to accept the award on behalf of Synapptic.

Mary later commented on the award, saying, 'Synapptic has always been proud of the excellent level of customer service we provide to all of our customers. We have years of experience in this industry and believe that this helps us to ensure our service is fully accessible for anyone with sight loss. It's an honour to receive this award in acknowledgement of that.'

Synapptic wins a Sight Friendly Award!

New! Watch TV from around the world

Posted: September 28th, 2017

Watch TV from around the world with the new Synapptic Global TV option. Select the Global TV option from the Entertainment Menu.

Update your device to have this new Global TV feature by selecting the Updates option in the Settings Menu.

New! Watch TV from around the world!

Prize draw WINNER!

Posted: July 21st 2017

Congratulations to Mitchell from Surrey who has been selected as the winner of our Sight Village prize draw! A brand new Synapptic Value Phone is on its way!

Sight Village Prize Draw WINNER!

Synapptic helps blind veterans

Posted: May 26th 2017

Blind Veteran Derek talks about his experience of using Synapptic.

To make a donation to Blind Veterans please visit blindveterans.org.uk/NeverGiveUp or call 0300 111 2233.

New Synapptic Version 6 now available

Posted: January 20th, 2017

We are pleased to announce the release of Synapptic Version 6! Update your device now by selecting the Updates option in the Settings Menu.

What's new in version 6?

  1. The new magnifier option converts your phone or tablet into a premium hand-held electronic magnifier and has options to freeze, zoom up to x100, save, rename, switch colours/contrast, and also gives direct access to the reading machine!
  2. A new line-view reading mode makes eccentric reading easy with text automatically scrolling across the screen at an adjustable speed. This can be used to read emails, text messages, reading machine documents, notes, etc.
  3. A new simplified calendar makes finding dates and typing appointments quicker and easier. The enhanced Agenda View allows upcoming appointments to be easily viewed, edited or deleted.
  4. The new weather forecast option in the Tools Menu gives accurate forecasts and current weather details for anywhere in the world.
  5. Android apps can now be launched directly from Synapptic. Find this new option in the Tools menu. This new feature, in combination with the triple tap feature to start or stop TalkBack, provides simple and powerful access to the more complex parts of Android.
  6. If you use the Synapptic Radio player, you'll really appreciate the new features we've added to make it quicker and easier to find your favourite radio stations. A new search feature allows you to search easily though the thousands of stations, and a favourites list makes it quick and simple to play your favourite ones.
  7. Get the most out of every photograph and image with the super-powerful photo viewer. It can now magnify up to x100 and is easily operated with pinch and zoom.
  8. To make it easier to group and find photos, each photo you take can now be given a name. The list of photos can be quickly and easily searched to find the photo or group of photos required.
  9. If you take lots of photos the new photo viewer is now super-quick to operate and allows many unwanted photos to be deleted at once.
  10. The reading machine now has two new modes. Normal Mode is great for normal text from books, magazines and newspapers. Ignore Columns Mode will ignore any columns of text and just reads from left to right. This mode is particularly useful for things like bank statements.
  11. Reading machine text can now be saved and the file given a specific name.
  12. A new Reading Machine search option makes it quick and easy to find previous text.
  13. Reading machine text can now also be transferred to the Notepad for further editing.
  14. When you have lots of Voice Memos, the new rename and search features allow you to easily organise memos and quickly find specific or groups of memos.
  15. To help keep Synapptic even more simple to operate we have made the bottom left of the screen the standard location for buttons to continue or confirm a selection of emails, photos or folders, etc.
  16. With an ever increasing number of emails being sent and received we have introduced a new feature to make it quicker and easier to delete multiple emails at the same time.
  17. Synapptic can automatically fetch new emails, but a new Fetch Emails menu option towards the top of the Email Menu now makes it quicker and easier to fetch emails manually.
  18. No one likes to suddenly loose an email, note or text message they're in the middle of working on. To help make sure this never happens, we've introduced a new prompt which asks if you are sure you wish to exit a Synapptic screen without saving the text.
  19. To help with organising and quickly finding specific notes in the Notepad, we've added the ability to rename notes and to search for notes with a specific name or containing specific words.
  20. When there are hundreds of contacts in your address book, we've improved the speed and responsiveness of screens that allow you to pick a contact.
  21. If you like to write long emails, this new feature will definitely help! A new email drafts feature allows an email to be saved and worked on over several days.
  22. To help make voice recognition easier, the button to turn voice recognition on and off for the keyboard has been enlarged, so it's easier to locate.
  23. It's now easier to manage text you have spoken in with voice recognition. The delete key has two functions. It first deletes the complete last utterance, then continues to function as a normal delete key, deleting one character at a time.
  24. If you use Synapptic in Double Tap mode, it can be slow and frustrating when using the keyboard. A new setting allows the keyboard to work in normal Single Tap mode, independently of the menus working in double tap mode.
  25. If you're new to a computer keyboard, the QWERTY layout can be confusing and make it slow to type. A new keyboard setting now allows the keyboard to be configured as an ABC style keyboard or a QWERTY style keyboard.
  26. Want to customise your Main Menu and add shortcuts for quick access, or delete options for an even simpler menu? The new Customise option in the Settings Menu makes this much quicker and easier. Move an option to a new location, add in an extra option or delete an unwanted option. Certain sub-menu items, like the new Magnifier, Weather and App Launcher options can also be added directly to the Main Menu for quick access.
  27. The comma key on the keyboard now changes to an at (@) sign when typing an email address. This saves time and means you don't need to switch to the numbers keyboard to complete an address.
  28. The option to password protect the Settings Menu has been removed due to the new lock screen options.
  29. A new lock screen adds new security and protection features. Set the lock screen to be operated by either a PIN, Swipe or disabled altogether.
  30. With the line between Smartphones and Tablets becoming ever more blurred, a new setting allows you to manually select the type of device (Tablet or Smartphone) that Synapptic is running on, if it's not been detected automatically.
  31. For overseas customers, a new feature is available to automatically detect, or manually set, the required language for menus and other text within Synapptic.
  32. New stations have been added to both the Radio Player and Digital TV player.
  33. Various other minor enhancements have also been made to version 6.

To download all these amazing new and enhanced features, select the Updates option from the Settings Menu on your Synapptic Smartphone or Tablet!

New! Synapptic version 6 now available

New tablet and smartphone range announced!

Posted: January 9th, 2017

We are pleased to announce our new range of Tablets and Smartphones!

If you've ever wished for a really large phone, or didn't want to buy both a tablet and a smartphone - our new 7 and 8 inch SIM enabled tablets are for you! These devices have all the benefits of an easy to hold tablet with a good sized screen, but can also be used exactly like a smartphone! A built-in earpiece at the top of the tablet also allows it to held up to your ear during phone calls.

Our new range of Smartphones now includes super-robust 4 inch and 5 inch models. The new Diamond-4 Pro and Diamond-5 Pro have one-piece light-weight aluminium frames, which make them extremely strong and difficult to accidentally damage.

New Tablet and Smartphone range!

Synapptic Wins!

Posted: September 24th, 2016

Celebrating our Award for Excellence from the Macular Society

Meanwhile, we're continuing to develop our products, following feedback from visually impaired users, particularly those with macular degeneration. Soon-to- be-released features include an all-new Eccentric Reading mode, where text can be scrolled automatically across a screen, the speed and size of which can be determined by the user. In addition, a 'pinch and zoom' feature has been added to magnify text and images using the touchscreen and enhancements to the Reading Machine feature enable users to convert any printed text to speech, including menus and food labels, which can also be magnified onscreen.

We're thrilled to announce that Synapptic has just won its first major award. At a ceremony in London on 24 th September, the company received an Award for Excellence at the Macular Society's Annual Conference. The award, for Best Technology Innovation, was a brand new category created only this year. Adrian Sach, creator of the products and Technical Director of Synapptic, accepted the award on behalf of the company, along with Sales Director Ken Bridge.

About the award, Adrian said, 'Winning this award has given us a real boost, because it shows that our products are making a practical difference to the lives of people struggling to use technology.' He went on to explain, 'Our aim has always been to remove barriers to technology, so that people with sight loss can have the confidence to use a mainstream device and have access to the same features as everyone else.'

Presenting the award was Cathy Yelf, CEO of the Macular Society, who described the technology as 'transforming' and added that, 'This great technology is [also] backed up by excellent customer service.' The charity works nationally to provide support and information to those affected by Macular Degeneration, one of the leading causes of blindness worldwide.

Meanwhile, we're continuing to develop our products, following feedback from visually impaired users, particularly those with macular degeneration. Soon-to- be-released features include an all-new Eccentric Reading mode, where text can be scrolled automatically across a screen, the speed and size of which can be determined by the user. In addition, a 'pinch and zoom' feature has been added to magnify text and images using the touchscreen and enhancements to the Reading Machine feature enable users to convert any printed text to speech, including menus and food labels, which can also be magnified onscreen.

Synapptic Wins!

New Synapptic Stand

Posted: September 24th, 2016

We're pleased to announce the release of our latest Stand! It's lightweight, portable and folds nearly flat for easy storage. It's suitable for both phones and tablets.

The stand is ideal if you use your Synapptic Tablet or Phone as a reading machine or magnifier. It's also great for general use or when watching BBC iPlayer, TV or YouTube. It's also really handy for handsfree video calls with Skype!

To place an order, or for more details about the new Synapptic Stand please click here.

New Synapptic Stand

Ted and Gillian Talk About Tech

Posted: May 31st, 2016

Ted Clarke, a Henshaws Community ICT Tutor in Newcastle chats to Gillian about what accessible technology she prefers using.

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