Belmont Business Park
Tel: 0191 909 7 909
Synapptic Ltd, Registered in England No. 07907528
Registered address: Synapptic Ltd, Adelaide House, Belmont Business Park, Durham, DH1 1TW
Our trading and correspondence address is: Synapptic Ltd, Adelaide House, Belmont Business Park, Durham, DH1 1TW.
1. APPLICATION OF TERMS
1.1 These conditions form the whole of the contract between Synapptic and the Customer to the exclusion of all other terms and conditions (including any which Customers purport to apply under any purchase order, confirmation of order, specification or other document).
1.2 These conditions apply to all Synapptic’s sales. Some parts of this Agreement apply to all of our Customers. However other parts are specific to Consumers only or to Business Users only.
1.3 These definitions are intended for use in interpreting this contract:
- Business User: legal entity or person who buys or agrees to buy Products &/or Services from Synapptic other than for private use
- Consumer: an individual over the age of 18 years, who buys or agrees to buy Products &/or Services from Synapptic for private use;
- Customer/User: Consumers & Business Users collectively
- Synapptic: the company identified in Customer’s Order Confirmation and/or invoice;
- Indemnify: promise to be responsible for another’s loss, damage, liability or penalty including promise to compensate for any loss, damage, liability or penalty which occurs;
- Order: request by Customer to purchase Product or Services from Synapptic;
- Order Confirmation: written acceptance by Synapptic of Customer’s Order;
- Price: the total charge for Products &/or Services payable by Customer to Synapptic;
- Products: an individual good (including Software) as described in any current document published by Synapptic physically &/or on its internet site, or in any Order Confirmation & which Customer buys or agrees to buy from Synapptic but excluding items added to Synapptic hardware by Customers
- Services: service & support carried out by or for Synapptic in accordance with the Service and support offered by Synapptic as described in any current document published by Synapptic physically &/or on its internet site, or in any Order Confirmation;
- Software: computer operating systems, middleware, firmware, applications or other software that is manufactured or owned by, or licensed by, Synapptic Ltd;
- Software Updates: a time period whereby the Customer may update their Software to the latest version;
- Documentation: explanatory written materials and any other possible documentation related to the software;
Third Party Products: products not manufactured, assembled or authored by Synapptic that Synapptic sells;
- Third Party Software: computer operating systems, middleware, firmware, applications or other software from a third party editor or licensor.
2.1 The quantity and description of the Products shall be as set out in Synapptic’s quotation or acknowledgement of order.
2.2 All samples, drawings, descriptive matter, specifications and advertising issued by Synapptic and any descriptions or illustrations contained in Synapptic’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract and this is not a sale by sample.
3. QUOTATIONS/ORDERS AND CHANGES
3.1 Synapptic quotations are valid only if in writing & for 28 days after the quotation date, unless otherwise stated in the quotation.
3.2 All Orders for Products &/or Services shall be regarded as an offer by the Customer to purchase Products &/or Services under the terms of this Agreement.
3.3 Synapptic accepts the Customer’s offer to purchase under this Agreement & makes a binding Agreement by issuing an Order Confirmation. Order confirmation is binding except, in the case of Consumers only, where there is a discrepancy between the Order Confirmation and what the Consumer ordered and where the discrepancy is unacceptable to the Consumer. It is recommended that Customers review the Order Confirmation & notify Synapptic within a reasonable period of time (no more than 48 hours after delivery) of any discrepancies that are noticed.
3.4 Synapptic reserves the right to increase its prices whilst supplying non standard products/services to its Customers and will not allow cancellation of orders for non standard Products after processing of Orders.
4. PRICE AND PAYMENT
4.1 The Price that Customers have to pay will be shown on Synapptic’s Order Confirmation and invoices. Price lists published by Synapptic and shown on Synapptic’s website are subject to alteration at any time.
4.2 The price for the Products shall be as stated on Synapptic’s Order Confirmation and invoices exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts Customers shall pay in addition when Customers are due to pay for the Products.
4.3 If prior to delivery Synapptic discovers an error in price notification or if the price changes as a result of circumstances beyond Synapptic’s control such as labour costs or materials costs or change in duty then Synapptic shall be entitled to invoice the Customer at the changed price.
4.4 Time for payment shall be of the essence.
4.5 No payment shall be deemed to have been received until Synapptic has received cleared funds.
4.6 All payments payable to Synapptic under the Contract shall become due immediately on its termination despite any other provision.
4.7 Customers shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless Customers have a valid court order requiring an amount equal to such deduction to be paid by Synapptic to Customers.
4.8 If Customers fail to pay Synapptic any sum due pursuant to the Contract, Customers shall be liable to pay interest to Synapptic on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank Plc, accruing on a daily basis until payment is made, whether before or after any judgment. Synapptic reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 as amended.
4.9 Synapptic accepts the following credit/debit cards: Visa Credit, Mastercard Credit, Visa Debit, UK Maestro, Solo Debit, Electron. Alternatively, customers can pay by bank transfer / Internet banking. Customers may supply confidential details and make payment by phone, fax, regular mail or over the internet but must use discretion as no guarantee of security is provided by Synapptic. Customer’s details are not stored or displayed in clear text on any website and Synapptic does not store personal information.
4.10 Payment shall be made before supply of Product or Service. Synapptic may suspend delivery of Product or Service until full payment is received. If Synapptic has delivered Product &/or Services & the Product &/or Services remain neither paid for nor made available for collection when reasonably demanded then Synapptic may recover the outstanding payment &/or Product & the recovery costs are to be paid by the Consumer.
4.11 If agreed in advance in writing, Business Users may pay within 30 days of the date of invoice. If Synapptic must recover the outstanding payment &/or Product, recovery costs are to be paid by the Business User.
5.1 Delivery of the Products shall take place at the delivery address stated in the Order Confirmation.
5.2 Customers shall take delivery of the Products within 7 days of Synapptic giving Customers notice that the Products are ready for delivery.
5.3 Any dates specified by Synapptic for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
5.4 Subject to the other provisions of these conditions Synapptic shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profit, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products (even if caused by Synapptic’s negligence), nor shall any delay entitle Business Users to terminate or rescind the Contract unless such delay exceeds 180 days.
5.5 If for any reason Customers fail to accept delivery of any of the Products when they are ready for delivery, or Synapptic is unable to deliver the Products on time because Customers have not provided appropriate instructions, documents, licences or authorisations:
(a) risk in the Products shall pass to Customers (including for loss or damage caused by Synapptic’s negligence);
(b) the Products shall be deemed to have been delivered; and
(c) Synapptic may store the Products until delivery, whereupon Customers shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
5.6 Customers shall provide at the Delivery Point and at Customer’s expense adequate and appropriate equipment and manual labour for loading the Products.
5.7 Synapptic may deliver the Products by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract.
5.8 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle Customers to repudiate or cancel any other Contract or instalment.
6.1 The quantity of any consignment of Products as recorded by Synapptic upon despatch from Synapptic’s place of business shall be conclusive evidence of the quantity received by Customers on delivery unless Customers can provide conclusive evidence proving the contrary.
6.2 Synapptic shall not be liable for any non-delivery of Products (even if caused by Synapptic’s negligence) unless Customers gives notice to Synapptic of the non-delivery within 24 hours of the date when the Products would in the ordinary course of events have been received.
6.3 Any liability of Synapptic for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Products.
7. ACCEPTANCE OF PRODUCTS ON DELIVERY, “COOLING OFF” & RIGHTS OF RETURN AND CANCELLATION
7.1 Customers should notify Synapptic promptly and within 48 hours following delivery of any missing, incorrectly delivered, incorrect specification or otherwise not as ordered Products or Products which are either in damaged packaging or are visibly damaged; following discovery of any non-visible damage or defect in Product supplied.
7.2 Where Product can be returned to Synapptic by the Customer, under the terms of this Agreement, a Customer must supply clear details of identity and address when returning any items. In addition, all items should be made available for collection at a time which is mutually convenient insofar as possible. Customers should act reasonably in complying with a request by Synapptic to collect Product at a particular time. Customers also need to ensure that goods are adequately packaged to protect from potential damage whilst in transit, and obtaining proof of collection from the courier will remain the responsibility of the Customer. Couriers are not insured for the carriage of Product except at the customer’s arrangement with the courier. Synapptic is not liable for acts or omissions of the courier.
7.3 Certain items cannot be cancelled once they have been delivered such as:
- Software Updates or Support Plans
- Consumable items i.e. batteries, printer cartridges, toner and media etc.
- Third Party Software
- Any item not in its original condition, is damaged or has missing parts, for reasons not due to our error
- Any item that is returned more than 30 calendar days after delivery.
7.4 Consumers may cancel their Orders for any reason until, but no later than:
7.4.1 the end of the 30th “calendar day” after the date of delivery of the Product &/or of the Service; or
7.4.2 the end of the 30th “calendar day” after the date when all such information required by law is supplied.
7.4.3 On cancellation of Synapptic Software a refund will be given if:
A valid de-activation code, to prove that the Software has been deactivated from the device on which it was activated, has been received by Synapptic;
The Phone or Tablet is sent to Synapptic to have the software removed, or for Synapptic to confirm that it has been removed;
Otherwise no refund can be made on cancellation of the Software.
7.4.4 No refunds can be made on cancellation of Software Updates or Support Plans.
7.5 Consumers’ right to cancel Third Party Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.
7.6 On cancellation of Products Consumer is obliged to return the Products to Synapptic in their original condition, undamaged & at the cost of Consumer. Consumer shall take reasonable care to ensure that the Products are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the Products, a Consumer shall be under a duty to take reasonable care of them. Synapptic shall take action against Consumers for Products returned which have been made unfit for resale or damaged whilst in the possession of Consumer. This may include, but is not limited to, charging of a restocking fee. (For missing or damaged boxes and accessories, a 10% fee is normally charged.)
7.7 The provisions of Clauses 7.3 & 7.5 do not apply to Product or Software that is damaged or defective on delivery.
7.8 On cancellation of the Order Synapptic will refund the price paid, less any postage costs and/or less the direct cost of recovering the Products (when applicable), within a period of 30 days from date of cancellation.
7.9 Notwithstanding anything herein to the contrary, Business Users may not cancel but only reject Product for material non-conformity with the Product Description by providing written notice to Synapptic within 48 hours after delivery or otherwise shall be deemed to have accepted the Products.
8.1 The Products are at Customer’s risk from the time of delivery.
8.2 Ownership of the Products shall not pass to Customers until Synapptic has received in full (in cash or cleared funds) all sums due to it in respect of the Products and all other sums which are or which become due to Synapptic from Customers on any account.
8.3 Until ownership of the Products has passed to Customers, Customers shall:
(a) hold the Products on a fiduciary basis as Synapptic’s bailee;
(b) store the Products (at no cost to Synapptic) separately from all other Products of Customer’s or any third party in such a way that they remain readily identifiable as Synapptic’s property;
(c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; and
(d) maintain the Products in satisfactory condition and keep them insured on Synapptic’s behalf for their full price against all risks to the reasonable satisfaction of Synapptic. On request Customers shall produce the policy of insurance to Synapptic.
8.4 Customers may resell the Products before ownership has passed to it solely on the following conditions:
(a) any sale shall be effected in the ordinary course of Customer’s business at full market value; and
(b) any such sale shall be a sale of Synapptic’s property on Customer’s own behalf and Customers shall deal as principal when making such a sale.
8.5 A Customer’s right to possession of the Products shall terminate immediately if:
(a) Customers have a bankruptcy order made against them or make an arrangement or composition with creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) Customers convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of Customer’s undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator or notice of intention to appoint an administrator is given by Customers or Customer’s directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for winding-up or for the granting of an administration order in respect of Customers, or any proceedings are commenced relating to the insolvency or possible insolvency of Customers; or
(b) Customers suffer or allow any execution, whether legal or equitable, to be levied on Customer’s property or obtained against Customers, or fail to observe or perform any of Customer’s obligations under the Contract or any other contract between Synapptic and Customers, or are unable to pay Customer’s debts within the meaning of section 123 of the Insolvency Act 1986 or Customers cease to trade; or
(c) Customers encumber or in any way change any of the Products.
8.6 Synapptic shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from Synapptic.
8.7 Customers grant Synapptic, its agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where Customer’s right to possession has terminated, to recover them.
8.8 Where Synapptic is unable to determine whether any Products are the Products in respect of which Customer’s right to possession has terminated, Customers shall be deemed to have sold all Products of the kind sold by Synapptic to Customers in the order in which they were invoiced to Customers.
8.9 On termination of the Contract, howsoever caused, Synapptic’s (but not Customer’s) rights contained in this condition 8 shall remain in effect
8.10 On termination of the Contract, howsoever caused, Customer’s rights contained in section 11 (Software License) shall remain in effect
9. STATUTORY RIGHTS, WARRANTIES, REPAIRS, REPLACEMENTS & PROVISION OF SERVICES
9.1 All products are of satisfactory quality, fit for their purpose, correspond to description and will retain functionality for a period of 30 days from the delivery date unless specifically stated at time of purchase.
Synapptic will fulfill its legal obligations to repair &/or replace Products. These obligations are dependent upon proper use of Products & do not cover any parts of Products which have been modified or repaired without Synapptic’s prior written consent. Customers must allow Synapptic’s technical staff reasonable access to Products for the purpose of diagnosing problems and carrying out repairs. Such access may include remote support. If access is denied, then Synapptic has no liability under any warranty in respect of computer/phone hardware.
9.2 Synapptic’s obligations do not apply to the consumable components of consumable items (such as toner in printer cartridges) or if a defect is caused by an external cause such as fair wear & tear, software or hardware loaded onto or connected to Product by Customer where this software or hardware has not been supplied by Synapptic, an accident, hazard, humidity control, electrical stress or other environmental conditions not commonly found in a safe home or office environment.
9.3 Synapptic does not provide Service for Third Party manufactured Software or Products but will pass to Customers, to the extent that it is permitted to do so, the benefit of any warranty or guarantee given by the manufacturer or supplier of Third Party Products.
9.4 Service may be provided via telephone (at the normal national rate) or Internet where appropriate. Telephone calls may be recorded for training purposes. Customers must provide Synapptic with all reasonable courtesy, information & cooperation to enable Synapptic to deliver the Services & shall be responsible for all telephone & postal charges in contacting Synapptic.
9.5 Synapptic makes repairs as required at law by using components which are new or equivalent to new in accordance with industry standards and practice. Products will be repaired using parts which will work for at least 90 days after the date upon which they were installed.
9.6 Synapptic owns any Product or parts that are removed during repair. Synapptic may require Customer to return removed parts to Synapptic for reconditioning, analysis or for environmental reasons.
9.7 If Customer does not return removed parts Synapptic then may charge a fee of which Customer will be informed prior to charge. The fee will reflect the cost incurred by Synapptic in retrieving the part(s), &/or the cost of procuring another component to recondition &/or arising from failure to comply with environmental obligations as a result of the Customer’s failure to return the Product or part.
9.8 The charge referred to in 9.7 above will not apply to Consumers returning defective parts which have been replaced in accordance with statutory rights.
9.9 Before a Synapptic engineer begins any work, the Customer must ensure that they have backed up any records, information, files, operating software, data, or anything else on their computer or phone which could be affected. It is the Customer’s responsibility to ensure that if anything is deleted from or corrupted within their computer/phone as a direct or indirect result of Synapptic providing the service, they have copies to replace them. Synapptic only undertakes work under this agreement on this basis. If data on the Customer’s computer/phone is affected as a direct result of Synapptic providing the service, Synapptic will attempt to restore this information to their computer/phone. Synapptic does not accept any other responsibility or liability for anything damaged, corrupted or lost from the Customer’s computer system which has not been backed up correctly
9.10 The Customer gives Synapptic permission to accept any software or hardware license (EULA or similar) on their behalf during setup and installation of any of the Products. This to include, but not be limited to, Google licenses and Android licenses. Where reasonable, options that give away rights or permissions or share data or personal or other information, will NOT be accepted. Our intention is to always ensure the Customer’s privacy is protected.
9.11 Products sold will be suitable for general use in a domestic, non commercial, non research environment in a manner which is consistent with the specification, functionality & service standards described in the Product’s Description. Fitness for use in any other manner or environment must be explicitly and clearly agreed (preferably in writing) with Synapptic prior to purchase.
9.12 Synapptic will repair, or in the event that repair does not occur, replace Product which is defective within a reasonable period & with reasonable care & skill. This may only be varied to the extent reasonably agreed with the Consumer.
9.13 Business Users must satisfy themselves as to the suitability of the description for their needs. Synapptic does not warrant fitness for any particular purpose. Fitness for use in any particular manner or environment must be agreed in writing with Synapptic prior to purchase.
9.14 Business Users are not automatically entitled to repair or replacement other than as agreed by Synapptic. Synapptic shall have no liability or obligation for defects in Products or failure to remedy defects except as expressly provided under this Agreement.
9.15 Except as expressly provided herein, no warranty, express or implied as to the condition, quality, performance, merchantability, or durability of the Products is given or assumed by Synapptic & all such warranties are hereby excluded.
9.16 Returns will only be accepted with a valid returns number, which must be obtained by contacting Synapptic before sending any items. Any returned items without a valid returns number will be sent back to the customer at their expense.
10. LIMITATION OF LIABILITY
10.1 Nothing in these conditions excludes or limits the liability of Synapptic:
(a) for death or personal injury caused by Synapptic’s negligence; or
(b) under section 2(3), Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for Synapptic to exclude or attempt to exclude its liability; or
(d) for fraud or fraudulent misrepresentation.
10.2 If liability is established contrary to the intent of these conditions then, Synapptic’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and Synapptic shall not be liable to Customers for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
10.3 Synapptic shall not be liable for any data, roaming data, voice or similar charges incurred by Customer from any Products (including, but not limited to phones and tablet computers) or Services supplied by Synapptic.
11. SOFTWARE LICENSE
Synapptic grants to Customer a non-exclusive and non-transferable license (the ‘License’) to use the Software and the Documentation for which Customer has paid the required fees. This applies to software-only purchases and software pre-installed on a hardware unit.
11.1 Customer’s license to use the Software shall be limited to, and Customer shall not use the Software in excess of, a single purchased hardware unit or that number of concurrent users, sessions, IP addresses, port(s), seat(s), server(s) or site(s), as set forth in the applicable Purchase Order which has been accepted by Synapptic Ltd and for which Customer has paid to Synapptic Ltd the required license fee. NOTE: For evaluation or beta copies for which Synapptic Ltd does not charge a license fee, the above requirement to pay license fees does not apply.
11.2 The Synapptic Software and Documentation is purchased as a license agreement and not a transfer of title, and Synapptic retains ownership of all copies of the Software and Documentation. Customer acknowledges that the Software and Documentation contain trade secrets of Synapptic, its suppliers or licensors.
Accordingly, except as otherwise expressly provided under this License, Customer shall have no right, and Customer specifically agrees not to:
(i) transfer, assign or sublicense its license rights to any other person or entity, and Customer acknowledges that any attempted transfer, assignment, sublicense or use shall be void;
(ii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the Software to human-readable form, or permit third parties to do the same;
(iii) disclose, provide, or otherwise make available trade secrets contained within the Software and Documentation in any form to any third party without the prior written consent of Synapptic. Customer shall implement reasonable security measures to protect such trade secrets.
(iv) make any copies or duplicates of any Software without the prior written permission of Synapptic.
In case Customer uses an evaluation license or beta copy of the Software, Customer specifically agrees not to:
(i) use or permit the Software to be used to perform services for third parties, whether on a service bureau or time sharing basis;
(ii) use or permit the Software to be used for commercial or profit-oriented purposes;
11.3 The license granted shall remain effective until terminated. Customer may terminate this license at any time by destroying all copies of Software and all devices running the Software, and any Documentation. Customer’s rights under this License will terminate immediately without notice from Synapptic Ltd if Customer fails to comply with any provision of this License. Upon termination, Customer shall destroy all copies of Software and all devices running the Software, and Documentation in its possession or control. All confidentiality obligations of Customer and all limitations of liability and disclaimers and restrictions of warranty shall survive termination of this License.
11.5 SOFTWARE WARRANTY
The Software is provided “as is” without warranty of any kind, either express or implied, including without limitation any implied warranties of condition, uninterrupted use, merchantability, fitness for a particular purpose, or non-infringement.
12.1 Each right or remedy of Synapptic under the Contract is without prejudice to any other right or remedy of Synapptic whether under the Contract or not.
12.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
12.3 Failure or delay by Synapptic in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of Customer’s rights under the Contract.
12.4 Any waiver by Synapptic of any breach of, or any default under, any provision of the Contract by Customers shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
12.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
12.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
13. DATA PROTECTION
13.3 Third-parties. Synapptic software may contain technologies from third-parties that provide features and services. These features and services may collect information about their usage, for the purposes of monitoring, analysis, content selection, delivery, reporting and advertising selection. In particular:
14.1 Each party must treat all information received from the other which appears to be confidential as it would treat its own confidential information generally, but at least, with no less than a reasonable degree of care.
14.2 Information received from a Customer may be used to inform the Customer of improvements to products and services and for marketing activities of the Seller. If you do not want to receive news or special offers then please email us at: email@example.com.
In the unlikely event that you have a complaint about any aspect of dealing with us please telephone us as soon as possible on 0191 909 7 909. We hope that we can deal with your problem in just a few moments on the telephone, however, if your complaint is more complex and is submitted in writing, we promise to acknowledge all written complaints within 5 working days of receipt; and advise you of how long we feel it will take to resolve the complaint; and keep you informed throughout the process.
16. FREE TRAINING
One hour of free training is available for each Synapptic software license purchased. This will be provided by Synapptic Ltd or one of it’s approved providers. The training will take the form of one 60 minute session delivered remotely over a land-line telephone, at the expense of Synapptic Ltd or its approved provider. Synapptic Ltd reserve the right to change or withdraw this free service at any time and it comes without guarantees, either expressed or implied.
17. NETWORK SERVICES
It is the responsibility of the customer to ensure that third party services, such as Wifi, mobile and other similar network connections, are appropriate and compatible for the products purchased.
18. PRODUCT SUBSTITUTIONS
Synapptic reserve the right to substitute phone and tablet models to ones with an equivalent or greater specification, at any time and without notice.
19. SUPPORT PLANS AND SOFTWARE UPDATES
Each copy of Synapptic purchased includes a free 1 year Basic Support Plan, valid from the date of initial purchase. One Support Plan covers all Synapptic Software owned by the Customer.
Synapptic cannot be held responsible for third-party services or software updates that may change the operation and/or features of Synapptic.
20. SOFTWARE TRANSFERS
Customers with valid and in-date Software Updates or Support Plan may transfer the Synapptic Software from one device to another free of charge, providing the software is deactivated on the old device and the subsequent deactivation code communicated to Synapptic Ltd. Upon receipt of a valid deactivation code, Synapptic Ltd will issue a new activation code for the new device. This service is subject to a fair and reasonable use policy.
21. HARDWARE WARRANTY
By law, goods when sold must be of satisfactory quality, fit for the purpose and correspond to the published description at the date of delivery to the buyer and remain that way for a reasonable period afterwards, but that period may be no more than an hour or a day. Since the general law is uncertain and imprecise, Synapptic offers this Hardware Warranty to the customer, so as to avoid any uncertainty and offer peace of mind.
What does the Hardware Warranty cover?
The Hardware Warranty covers the repair, and if repair is not possible, replacement of any mobile phone, tablet or TV Box purchased from us, for 1 year from the date the customer has received their order for the Product under warranty. If a Product needs to be replaced, we will replace the product with the same or a similar product and re-install any software back onto the new replacement device, including transferring apps and data where possible. The Hardware Warranty lasts for 1 year from the date the customer received their order and this date is not affected or reset by repairs or replacements issued under the warranty. Replacement of phones, tablets or TV Boxes is limited to 2 replacements only within the period of the Hardware Warranty. Repairs under the warranty are unlimited.
These obligations are dependent upon proper use of the products and do not cover any parts of the products which have been modified or repaired without Synapptic’s prior written consent. The liability of Synapptic is limited to the cost of repair and/or replacement of the product under warranty.
Customers must allow Synapptic’s technical staff reasonable access to their mobile phone, tablet or TV Box for the purpose of diagnosing problems and carrying out repairs. Such access may include remote support. If access is denied, then Synapptic has no liability under the Hardware Warranty to repair or replace the hardware items listed above.
What does the Hardware Warranty not include?
The Hardware Warranty does not apply to:
- Any product where the serial number has been removed or damaged
- Any defects caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment
- If unauthorised persons have previously carried out any alterations and/or repairs
- If a defect is caused by an external cause such as fair wear & tear, software or hardware loaded onto or connected to the product by the customer where this software or hardware has not been supplied by Synapptic, an accident, hazard, humidity control, severe weather conditions, electrical stress or other environmental conditions not commonly found in a safe home or office environment
- Parts not critical to product function, including but not limited to charger-port covers and detachable phone backs
- Third Party manufactured software or products
- Any delivery charges for returning the products to us.
Please note: If your product is not covered under this Hardware Warranty, we may charge you delivery costs for returning the product back to you.
22. HARDWARE CONFIGURATION PROCEDURE
All Smartphones and Tablets purchased from Synapptic are brand new items. In order to pre-install the Synapptic software and configure the Android setting accordingly, we have to open each box. After configuring and installing the Synapptic Software the device is placed back in the original box and re-sealed with a Synapptic security sticker.
23. TV LICENSE
It is the responsibility of the Customer to ensure they have an appropriate TV license for watching live content with a Synapptic Product. (Further information about UK TV licenses can be found at www.tvlicensing.co.uk).
24. CONTACTING US
If you wish to contact us you can do so by emailing us via the contact form on this website or you can call us on 0191 909 7 909. Our offices are open from Monday to Friday, 9am to 5.30pm (GMT) and calls are charged at the standard National Call Rate. Callers from outside the UK will be charged at their standard International Call rate.
Our address for any written correspondence is:
Belmont Business Park
Visitors by appointment only please.
These Terms and Conditions are available in alternative formats. Please contact us on 0191 909 7 909 or at firstname.lastname@example.org if you require them in an Audio or Large print format.
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