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Case Studies

Read stories about how our customers are using and benefiting from Synapptic products


We'd like to tell you about Eric, who is 70 years old and has just bought a Synapptic Silver 10 phone package. Already, his Synapptic phone is making a huge difference to his life. 'In just a few weeks I have been amazed and delighted with this phone,' he told us. 'It makes me feel that for the first time I'm now on a level playing field with other people.'

Eric was born with a visual impairment, but didn't let it hold him back, completing a successful career as an engineering draftsman and running a design office for a manufacturing company, for over 20 years. Over the years he has struggled with the assistive aids available at the time and admits that, 'I only wish this technology was available 50 years ago.'

Here is Eric's story:

'As a visually impaired person I have for years found aspects of using a mobile phone extremely frustrating. My visual problem began at birth with underdeveloped optic nerves - which means that my vision cannot be corrected optically with glasses or contact lenses.

The effect that this condition has on my vision is being unable to pick out detail - for example, seeing the features of people's faces at any distance and…being unable to read a newspaper, book, or mobile phone without the aid of a magnifying glass. Because of this limitation, up until now I have been unable to use a modern smartphone effectively and have therefore been limited to the now "old fashioned" push button types. With these old phones I can't see what I'm typing in a text because I'm typing with one hand and holding the phone with the other one - no third hand to hold the magnifying glass - so I type a couple of sentences then go back to check for any errors with the magnifier.

That was until a month ago.

I went to a local exhibition organised by Derbyshire Sight Support and was very impressed by a demonstration of the Synapptic Smartphone…I quickly realised that once I'd learned how to use this wonderful piece of 21st century technology, all my mobile phone frustrations would be gone forever and I ordered one there and then.

To say that I'm delighted with it would be an absolute understatement. It has a built-in voice, which tells you exactly where you are in the various menus; it will tell you what letters, numbers and punctuation you are entering and it will read to you any texts, emails or anything else you're on at the time. This voice option can be switched on or off and you can choose from various font sizes for texting, emailing or reading any other of the phone's functions.

The phone comes complete with an ever so simple instruction manual and included in the price is an hour's telephone training session…During my hour of training, my very friendly and helpful instructor introduced me to the phone's Reading Machine. This feature is amazing - you effectively take a picture of any typed material such as a letter or a noticeboard and you choose to red it on the phone in whatever font size you've chosen, or you can opt for the phone to literally read it to you in its very pleasant "BBC" voice. This is particularly handy in the supermarket when you can't read the price tags which are annoyingly at the back of the freezers - out of your visual range.

As with any other smartphone, you can access social media like Youtube, Facebook and Twitter as well as surfing the net. When using the internet, you can magnify web pages by swiping your thumb and forefinger…I'm sure it [my Synapptic phone] will, in time, reveal more and more of its amazing features.

On a scale of 0 to 10, 0 being fully sighted and 10 being totally blind, I would rate my level of visual impairment at around 3, possibly 4. It has made such a difference to me and I would highly recommend it to anyone with a sight problem - and I would add that the more serious the visual impairment, the more useful this phone would be.

'21st Century technology at its best.'

Eric, Peak District

Photo of Eric with his Synapptic phone


We're always delighted to have feedback from our customers and love hearing how Synapptic is changing their lives for the better! We thought we'd share this lovely story with you, about Erin, who has just started to use one of our Synapptic tablets. Erin's mum, Sue, kindly shared Erin's story with us.

Erin is 21 years old and is registered blind, is autistic and also has learning difficulties. She attends the RNIB College in Loughborough and first tried a Synapptic tablet when she was given a device on loan from the college.

Sue told us how she got on. 'To begin with Erin was very anxious, as she is very wary of new things and prefers her life to follow the same routines and use only things which are familiar to her. As soon as she opened the tablet, it began to talk to her and the brightly coloured screen and large text size is amazing and very accessible for Erin, as she has some useful vision in her left eye only.

'We introduced the various functions very slowly to her and indeed there is a lot more for her to access, but we cannot flood Erin with too much information at once. She now happily emails friends and family from a list of contacts which she has compiled herself. She takes photos with ease and records voice memos and will soon be Skyping home too!

'If she comes across text which is too small, she is also able to photograph it and it will read it out to her…The speech is the key factor [that comes] with each function on the Synapptic device. It fills her with such excitement when she receives an email, as it reads her emails to her, which she finds hilarious! It is so lovely to see her so comfortable using technology.'

Sue went on to explain how Synapptic will also help Erin remain independent in future. 'Now [Erin] is leaving Loughborough RNIB College, we have ordered her the same device to continue using, to help her in her adult life… In these current times, it is so important that our young people with disabilities have access to current technology and without any doubt this is Erin's way forward.'

Thank you to Sue for sharing Erin's story. We hope you find it inspiring, especially if you are nervous about trying to use technology and don't have the confidence to give it a try.

Good luck Erin and hope you continue to enjoy exploring your Synapptic tablet!

Photo of Erin and her mother

Photo of Erin using her Synapptic tablet

Tell us your story!

We'd love to hear from our other customers! If you'd like us to share your story and tell us about how Synapptic has helped you, then please drop us a line at sales@synapptic.com or contact us through our website.

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